All orders are shipped as soon as possible. Most online orders are shipped within 24-48 hours during regular business days (Monday – Friday). Deliveries are subject to availability of stock. If an item is backordered, you will receive an email to allow for the extended delivery timeframe or the option to cancel the item for a full refund. Items that ship separately from the original order will be charged as separate orders.
For Team bulk orders, please allow up to 4 weeks from the time the bulk order is placed.
Once an order is shipped, you will receive a confirmation message. A flat-rate ship fee of $9 is charged on most orders. Occasionally, we do offer free shipping. Please see our Free Shipping Policy for more details.
Packages left at the front door and/or at the delivery address are considered to be delivered. Riptide Swim Shop is not responsible for packages once they have been delivered by FedEx, UPS, or USPS. If you wish to have a signature for delivery, please call the shop after placing your order (703) 753-5111. You may also leave a message and we will confirm receipt of the voice mail with a call back.
Returns & Exchanges
We are confident you will be satisfied with our products. If by any chance you are not satisfied, we will gladly help you with an exchange or return.